Terms and Conditions

Terms of Service

Welcome to Bridge to Book! We help families preserve meaningful stories by transforming customer-provided journal content, photographs, and messages into professionally printed keepsake books. By placing an order or using our services, you agree to the following Terms of Service.

1. Our Services

Bridge to Book provides custom book formatting, design, printing, and related services using journal content submitted or authorized by our customers. Each book is personalized based on the content available and the options selected by the customer. Bridge to Book is an independent business and is not affiliated with, endorsed by, or officially partnered with CaringBridge.

2. Customer Authorization and Content Rights

By submitting a journal or requesting a book, you represent that:

  • You are the journal owner or have appropriate authorization to request the book.
  • You have the necessary rights or permissions to provide the submitted text, photographs, and other materials for the requested use.
  • You understand that journals may contain content contributed by other individuals, including comments, photographs, and messages.
  • You authorize Bridge to Book to receive, process, format, reproduce, and share the submitted materials with necessary service providers solely to fulfill your order.

You retain ownership of the content you own. You grant Bridge to Book a limited, nonexclusive license to use the materials as necessary to provide the requested services.

Your authorization does not override third-party intellectual property rights or the terms of any third-party platform.

3. Third-Party Platforms

Bridge to Book may work with content originating from third-party services, including CaringBridge. Customers are responsible for ensuring that they are authorized to provide the content for book production.

4. Proof Approval and Printing

When a proof is provided, customers should carefully review names, dates, photographs, text, layout, and other details. Approval of a final proof authorizes Bridge to Book to proceed with printing. Changes requested after final approval may result in additional charges or require a new print order.

5. Pricing and Payment

Pricing is based on the selected book format, page count, quantity, customization, and any additional services requested. Additional work or charges outside the original order will be communicated for customer approval.

Customers are responsible for providing accurate shipping information.

6. Cancellations, Refunds, and Reprints

Because our books are personalized, cancellation and refund eligibility may depend on the production stage. If your order arrives damaged, defective, or materially different from the approved specifications, please contact us within 30 days for a reprint.

7. Privacy and Sensitive Information

Journal content may include personal photographs, health-related experiences, and other sensitive information.Bridge to Book uses customer information and submitted content to provide requested services, communicate about orders, coordinate production, and fulfill related business obligations. Additional information is provided in our Privacy Policy.

8. Confidentiality of Customer Journals

We recognize the personal nature of the stories entrusted to us. Bridge to Book will not intentionally publish customer journal content or use identifiable journal material in marketing without appropriate permission. Content may be shared with authorized contractors, designers, printers, and service providers when reasonably necessary to complete an order, subject to applicable confidentiality and privacy safeguards.

9. Service Availability

Bridge to Book may modify, suspend, or discontinue services when necessary due to operational, technical, legal, or third-party platform limitations.If an existing paid order cannot be fulfilled, we will contact the customer regarding available options and any applicable refund rights.

10. Limitation of Liability

To the extent permitted by applicable law, Bridge to Book is not responsible for delays or interruptions caused by third-party platforms, shipping carriers, or events outside its reasonable control. Any additional limitations of liability, exclusions, or remedies must comply with applicable law and will not restrict nonwaivable consumer rights.

13. Changes to These Terms

We may update these Terms of Service from time to time. Updated terms will be posted on our website with a revised effective date.

Privacy Policy

This Privacy Policy explains how we collect, use, share, retain, and protect personal information in connection with our website and book production services.

1. Information We Collect

Depending on how you interact with Bridge to Book, we may collect:

Customer and order information

  • Name, email address, phone number, and shipping address.
  • Book preferences, order details, and purchase history.
  • Payment and transaction information processed through our ecommerce and payment providers.
  • Communications, inquiries, and customer service requests.

Journal and book content

  • Journal entries, titles, dates, and author information.
  • Photographs and other submitted images.
  • Comments, replies, and messages from journal contributors.
  • Information about health experiences, medical treatments, family relationships, and other personal circumstances contained in the materials provided for book production.

Website and technical information

  • Device and browser information.
  • Website usage information.
  • Cookies and similar technologies used for website functionality, analytics, and other disclosed purposes.

We may receive information directly from customers, through our website and ecommerce providers, or through other authorized sources involved in fulfilling an order.

2. How We Use Your Information

We use personal information to:

  • Respond to inquiries and process orders.
  • Prepare, format, design, and print personalized books.
  • Communicate about proofs, revisions, payments, shipping, and customer support.
  • Coordinate services with authorized designers, printers, developers, and fulfillment providers.
  • Maintain and improve website functionality and business operations.
  • Protect our systems, prevent fraud, and comply with legal obligations.
  • Send marketing communications where permitted and consistent with your preferences.

We do not use identifiable journal content for public advertising, testimonials, or promotional materials without appropriate permission.

3. Sensitive Personal Information

We recognize that journal content may include health-related information and other sensitive personal details about customers, patients, family members, and contributors. We process this information for the purpose of providing the requested book production services and other purposes disclosed in this policy or authorized by the customer. We seek to limit access to sensitive journal content to individuals and service providers who reasonably need it to fulfill the requested services.

Bridge to Book is not a medical provider, and information submitted to us should not be assumed to receive the same legal protections as records maintained by a healthcare provider.

4. How We Share Information

We may share information with service providers necessary to operate our business, including:

  • Shopify and payment processing providers.
  • Book designers and authorized production contractors.
  • Printing and shipping partners.
  • Website hosting, storage, and technical service providers.
  • Email, customer communication, and workflow service providers.

These providers may receive information relevant to their assigned responsibilities.

We may also disclose information when required by law, to protect legal rights, or in connection with a legitimate business transaction, subject to applicable legal requirements. We do not authorize service providers to use customer journal content for their own unrelated marketing purposes.

5. Journal Content and Third-Party Contributions

Journals may include information contributed by individuals other than the customer placing the order. Customers should obtain any permissions necessary to submit such content for book production. Bridge to Book will use the content for the requested services and will respond to privacy or content-related concerns in accordance with applicable law.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we process. These may include restricted access, secure account authentication, encryption, and controlled sharing with service providers, as applicable to the systems in use. No internet-based service or electronic storage system can guarantee absolute security. If we identify a security incident involving personal information, we will assess and respond to it in accordance with applicable law.

7. Data Retention

We retain customer and order information for as long as reasonably necessary to provide services, maintain required business records, resolve disputes, and comply with applicable legal obligations. Journal source files, working materials, proofs, and completed book files may be retained for different periods depending on production needs, customer requests, and applicable legal requirements. Customers may contact us to ask about deletion of their personal information or submitted journal materials. Requests will be evaluated in accordance with applicable law and any necessary retention obligations.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support shopping cart functionality, checkout, security, analytics, and other website features.

Some technologies may be provided by Shopify or other service providers.

Where required by applicable law, we will provide appropriate choices regarding nonessential cookies and related data processing.

9. Marketing Communications

Customers may receive transactional communications relating to their inquiries, orders, and purchases. If you subscribe to marketing communications, you can unsubscribe using the instructions provided in those messages or by contacting us.

Unsubscribing from marketing does not prevent necessary order-related communications.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to exercise other privacy choices.To submit a request, please contact us using the information below.

We may need to verify your identity or authority before fulfilling a request.

11. Third-Party Websites

Our website may link to third-party websites, including CaringBridge.

Bridge to Book is an independent business and is not affiliated with or endorsed by CaringBridge.

12. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, or legal obligations change.Updates will be posted on this page with a revised effective date. Additional notice will be provided when required by applicable law.

13. Contact Information

For privacy questions, requests, or concerns, please contact:

Bridge to Book Publishing LLC
Website: www.bridgetobook.com
Email: sales@bridgetobook.com